18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement

All persons who appear in any visual depiction contained on TROUBLEfilms were 18 (eighteen) years of age or older at the time of the creation of such depictions. The records required by Section 2257 of Title 18 of the United States Code with respect to visual depictions of actual sexually explicit conduct are kept by the custodian of records, Courtney Trouble at TROUBLEfilms, 51 McCoppin St Suite A, San Francisco, CA 94103. The custodian can be reached electronically at info@troublefilms.com

Without limiting any other matter contained herein, User represents and warrants that with respect to any Content a User has produced and Transmits to the Site which contains depictions of nudity or actual sexually explicit conduct, all persons who appear therein were 18 (eighteen) years of age or older at the time of the creation of such depictions. Further, such User represents and warrants that with respect to the depictions described in the preceding sentence, true, correct and complete records required by 18 USC Section 2257 have been obtained and will be maintained by User in compliance with such law and will be provided to TROUBLEfilms promptly upon request by TROUBLEfilms.

Payments and Refunds

All payments made to TROUBLEfilms are nonrefundable, and no refunds or credits will be issued for partially used subscription periods. If you choose to cancel your subscription, you will retain access to the service until the end of your current billing cycle. We may, at our sole discretion and for any reason, offer refunds, discounts, or other forms of compensation (“credits”) to some or all of our subscribers. The amount, form, and decision to provide such credits are entirely at our discretion. The issuance of credits in any specific instance does not guarantee or entitle you to receive credits in similar situations in the future, nor does it create any obligation on our part to provide credits again under any circumstances. This policy does not override any legal right you may have to a refund under applicable law.

Chargebacks

We take all chargeback requests seriously and thoroughly investigate each one. Submitting unjustified chargeback requests to your payment card provider is a breach of this agreement, and you will be held responsible for the consequences. During the review of any excessive or potentially fraudulent chargebacks, we may restrict your ability to make additional purchases. If we determine that a chargeback request is fraudulent or was made in bad faith, we reserve the right to suspend or terminate your current subscription and any future subscriptions you may purchase.

For further questions, please contact your TROUBLEfilms billing merchant, Verotel or SegPay (coming soon)

Billing and Cancellation

All fees for the Service, along with any additional charges you may incur in connection with your use of the Service (including taxes and potential transaction fees), will be charged to your payment method on the same date as your original purchase. The length of your billing cycle depends on the subscription type you selected when signing up. Once payment is made, fees are fully earned. Your payment date may vary in certain situations, such as if your payment method fails to process, if you change your subscription plan, or if your paid subscription began on a day that does not exist in a particular month. We may authorize your payment method in advance for subscription or service-related charges, which may include authorizing it for up to one month of service at the time of registration.

To use the Service, you must provide one or more valid payment methods. By doing so, you authorize us to charge any payment method associated with your account if your primary payment method is declined or otherwise unavailable. You are responsible for any unpaid amounts. If a payment is not successfully processed due to expiration, insufficient funds, or other reasons, and you do not cancel your subscription, we may suspend your access to the Service until we successfully charge a valid payment method. Some payment methods may incur additional fees, such as foreign transaction fees or other processing-related charges. Please check with your payment method provider for further details.

We may update your payment method using information provided by your payment service providers. Following any updates, you authorize us to continue charging the updated payment method.

You may cancel your subscription at any time, and you will retain access to the Service until the end of your current billing period. To cancel, please visit your billing merchant for TROUBLEfilms, Verotel or SegPay (coming soon). Upon cancellation, your account will automatically close at the end of your current billing cycle.

We reserve the right to modify our subscription plans and the prices of our services. However, any changes to your subscription plan or pricing will not take effect until at least 30 days after we notify you in writing. If you do not wish to accept the changes, you may cancel your subscription before the new terms take effect.

If you believe there has been an error in the charges to your payment method, you must notify us in writing within 30 days of receiving the billing statement where the error first appeared. Failure to notify us within this period constitutes a waiver of any disputed charges. Please submit any billing disputes in writing to info@troublefilms.com, including a detailed description of the nature and amount of the disputed charges. We will correct any billing errors and apply any necessary adjustments or credits to your future payments.

Changes to the Website

We may update the content on this Website on one or more occasions, but its content is not necessarily complete or up to date. The Website’s materials might be outdated at any given time, and we are not required to update those materials.

Subscriptions

Your Subscription will continue and automatically renew until terminated. You must cancel your Subscription before it renews to avoid billing the Fees for the next billing cycle to your Payment Method.

We may offer a number of Subscription plans. Some Subscription plans might have differing conditions and limitations that will be disclosed at your sign-up or in other communications made available to you.

Monthly / Yearly membership subscriptions are for life ( forever ) as long as reoccurring payments are paid.

Lifetime memberships are a one-time charge.

Intellectual Property Rights

All content, features, and functionality on this Website—including, but not limited to, information, software, text, displays, images, video, audio, as well as the design, selection, and arrangement—are the exclusive property of TROUBLEfilms, its licensors, or other content providers. These materials are protected by United States and international laws governing copyright, trademark, patents, trade secrets, and other intellectual property rights.

We grant you a limited, personal, non-transferable, non-sublicensable, and non-exclusive license to access and use the Website strictly for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, perform, republish, download, store, or transmit any materials on the Website, except under the following conditions:

  • Your computer may temporarily store copies of these materials in RAM while you are accessing and viewing them.
  • Files automatically cached by your web browser for display enhancement purposes may be stored.
  • You may print a single copy of a reasonable number of Website pages for your personal, non-commercial use, provided that it is not for further reproduction, publication, or distribution.
  • You may view any materials you have legally accessed for personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If downloadable images or videos are offered, you may download a single copy for personal, non-commercial use on your computer or mobile device.
  • If social media features are provided with certain content, you may use these features as enabled by the Website.

AI Training Prohibition

TROUBLEfilms strictly prohibits the use of this Website or any of its content for the training of artificial intelligence (AI) systems. By accessing this Website, you agree not to use, or permit any third party to use, any part of the content or data from this Website in connection with AI or machine learning technologies, including but not limited to text, images, audio, video, or other materials. Any use of this content for AI training is unauthorized and constitutes a violation of this agreement.

You are prohibited from:

  • Downloading any materials unless specifically permitted by the Website.
  • Modifying copies of any materials on the Website.
  • Using any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Removing or altering any copyright, trademark, or other proprietary rights notices from copies of materials on the Website.
  • Accessing or using any part of the Website or any services or materials available through it for commercial purposes.

If you breach this agreement by printing, copying, modifying, downloading, or otherwise using or providing access to any part of the Website to others, your right to use the Website will terminate immediately. You must, at our discretion, return or destroy any copies of the materials you have made. No rights to the Website or its content are transferred to you, and TROUBLEfilms reserves all rights not expressly granted. Any unauthorized use of the Website may violate copyright, trademark, and other laws.

TROUBLEfilms’ name and logo, along with any related names, logos, product and service names, domain names, designs, and slogans, are trademarks of TROUBLEfilms or its affiliates or licensors. These trademarks may not be used without prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Prohibited Uses

You may only use the Website for lawful purposes and in compliance with this agreement. You are prohibited from using the Website in the following ways:

  • In any manner that violates any applicable federal, state, local, or international law or regulation, including but not limited to laws regarding the export of data or software to and from the US or other countries.
  • To exploit or harm minors, including exposing them to inappropriate content or soliciting personal information.
  • To send or procure the sending of any unsolicited advertising or promotional material without prior written consent, including “junk mail,” “chain letters,” “spam,” or similar solicitations.
  • To impersonate TROUBLEfilms, a TROUBLEfilms employee, another user, or any other person or entity.
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which could harm TROUBLEfilms, its users, or expose them to liability.

Additionally, you must not:

  • Use the Website in any way that could disable, overburden, damage, or impair the Website, or interfere with anyone else’s use of the Website.
  • Conduct or authorize any text or data mining, or web scraping, regarding the Website or any services provided through it.
  • Use any manual or automated process to monitor or copy any materials on the Website without prior written consent.
  • Use any device, software, or routine that interferes with the proper functioning of the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Try to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise try to interfere with the Website’s proper working.

Contact Information

The Website is owned and operated by Troublefilms an Oakland, California corporation.

Governing Law

California law governs all adversarial proceedings arising out of this agreement or access or use of the Website or the Service (including the purchase of a Subscription). This agreement’s predominant purpose is providing services and licensing access to intellectual property and not a “sale of goods.” The United Nations Convention on Contracts for the International Sale of Goods will not govern this agreement, the application of which is expressly excluded.